Submitted by drupaladmin on Thu, 2006-02-09 02:50.
Beginning in 2005, AXT implemented a comprehensive set of customer-first service policies and protocols, designed to galvanize our service levels with proactive support. The new guidelines cover activities such as responding to sales quotes within 24 hours, responding to customer help requests within 72 hours with a corrective action plan, keeping customers informed of their shipment arrival times, offering product on a consignment basis, setting up technology roadmap meetings to anticipate customer requirements, and assigning our applications engineering group to the support sales organization - including traveling to customer sites to help integrate our substrates into their processes and help customers ramp up to mass production. To ensure the continued quality of our customer service, we are constantly introducing liaison and accountability standards internally between the production modules and externally between customers, sales staff, and production departments.
For questions about AXT's customer service, or suggestions on how we can serve you better, please contact us at: 510.438.4700 or email us